Very satisfied. Chris Hickey arrived within the appointed time slot. He was very courteous and professional, and took exceptional care to wear "booties" over his shoes so as not to track-in outside dirt. Drop cloths were placed under his equipment to protect our carpets. The chairs were very light colored "Ultrasuede" that had become very soiled over several years [newsprint etc.] and he put a lot of effort to make them like new. He has also done carpet and upholstery cleaning for our condo association with similar good results and professionalism. I found him very accommodating and good to work with and would highly recommend Chris Hickey of Crystal Clean [877-272-1995 Burlington, MA. Check his website for other services that he offers at [*** Link removed ***] because he offers other services as well. While I have no direct experience with his work in these areas, I would believe the attitude and diligence seen on my work, and the condo association's, would readily carry over.